Full Job Description

Directs and coordinates activities of workers engaged in investigating and responding to complaints from telephone subscribers or regulatory agencies concerning rates and services: Directs investigations of telephone company rates and services to ensure that subscribers' complaints are answered and requirements of governmental utility-regulation agencies are met. Analyzes reports of resulting data and recommends response to complaint, considering nature of complaint and company interests and policies. Directs preparation of documents for use by company witnesses summoned to testify at governmental hearings. Reviews governmental rulings to determine changes in legal stipulations and probable effects on company activities. May provide advice and source data to management personnel concerned with preparing applications to regulatory bodies for changes in rates or service.

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